Terms & Conditions of Use

THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter "Terms") governs your use of our web site MyGoaStay (hereafter "web site"). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter "services"). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).

This website www.mygoastay.com is owned by Fern Journey (hereafter “Company”), registered as a sole trader.

The following words used in these Terms shall have the following meanings:

I. “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
II. "Company web site" shall mean all web sites on which Company provides products and/or services.
III."Company User" shall mean all Users of the Company web site(s) and services.
IV. "Company Products and Services" shall mean all products and/or services provided directly by Company;
V. “3rd–Parties” include all advertisers, partners and affiliate vendors that are included on, or linked to, the Company web site(s).

1) Liability:

I. Subletting of the rented property or using it as a business premise is strictly prohibited.
II. In the course of stay any accidental damage caused to the property or furnishings due to negligence or carelessness shall be borne by the Guest.
III.Company is an agent to the property owners and is not responsible to any liabilities arising directly or indirectly due to negligence and omission of services or amenities by the owner.
IV. During the course of stay the owner reserves the right to cancel the booking in circumstances that are uncontrollable or unavoidable due to untidiness, damages to the property, inappropriate behavior, causing nuisance to the neighborhood or breach in clause 1.I. In such situation guest will not be entitled for any refund.
V. Any valuables left at the property are at your own risk. Neither we nor the Owners are responsible for any loss. It is your responsibility to ensure all doors and windows are closed and locked when leaving the property.

2) Booking Policy/Payment:

I. Send us a written communication on the chosen property, we shall then check for the availability with the owner and reply.
II. Confirmation is subject to availability.
III. The person who signs the Booking confirmation certifies that he/she is authorised to agree to its terms on behalf of all persons included on the Booking Form, including any persons who may be substituted/added at a later date.
IV. The signatory must be a member of the party, occupying the property.
V. In order to confirm the booking a 50% advance is required. Immediately upon receipt of advance payment, we shall mail you a confirmation of the booking. Balance amount to pay at the time of check in. Please note that the booking is not confirmed until we have received this deposit. (This clause doesn’t imply to the bookings during peak season, long weekends and festive dates.)
VI. Bookings during peak season, long weekends and festive dates, 100% advance needed to confirm the booking.

3) Security Deposit:

I. Some properties may ask for a security deposit. A security deposit is required to cover the cost of any damages or breakages to, or at the property. The security deposit amount is set by the Owner and will be due prior to your arrival at the property. If applicable then the same shall be notified to you by email.
II. We reserve the right to refuse entry to the property should the security deposit not have been paid.
III. If the security deposit paid by you is not sufficient to cover up the cost of damage, the Owner is entitled to recover any such additional cost from you.
IV. The Owner shall refund the total security deposit before the day of departure upon satisfactory inspection that no damages or breakages have been made to or at the property.

4) Cancellation & Retention Policy:

I. Cancellations and retention policy is subject to property owners or service providers discretion. Every property & other services featured on the website have its own standard policies and in event of cancellation the same shall be applicable.
II. In the unlikely event of a significant change or cancellation of your booking by the Owner, we will inform you as soon as possible. If requested and if available we will try to arrange alternative accommodation of a similar type, price, standard and location. Alternatively, we will refund all monies paid by you.
III. Any cancellation (for whatever reason) must be in writing. The effective date of cancellation is the date we receive written notification. Refund will be allowed to cancellations as per owners and service provider’s policies.
IV. Any cancellations within 14 day s to arrival are not entitled for refund.

5) Access to property:

The Owner or their representative shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required.

6) Medical condition & Disability travelers:

If you or any member of your group, have a medical condition or disability which may affect your holiday, please inform us before booking, so that we can recommend and arrange property or service as per your requirement. In any event, you must give us full disability or medical condition details, in writing at the time of booking.

7) Local activities, facilities, excursions and car hire:

Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by us. If you wish to participate, purchase or make use of any optional activities, the contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions, will be subject to local law and jurisdiction.

The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.

8) Force Majeure:

We cannot accept liability or pay any compensation where we are prevented from fulfilling our contractual obligations as a result of force majeure. Force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural disasters, adverse weather conditions, fire and all similar events outside our control.

9) Grievances:

In the unlikely event you should have a problem during your holiday; you must notify us immediately, either through our representative or directly to our office, so that we are able to rectify the reported issue. Once we are notified of the problem, we will investigate it immediately and will inform you of the time allowance required to rectify it.

We will not accept any complaints made after your departure, as it deprives us of the opportunity to investigate and rectify them in a timely manner. Failure to report your complaint locally, will affect your rights under this contract.

When we act as an agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot accept any liability for the accommodation itself, for any information concerning the accommodation which we pass on to you in good faith, for the performance of your contract by the accommodation provider, or for the acts or omissions of the accommodation provider, its employees, agents or suppliers or any other person or party in any way connected with the service.

Claims for compensation will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. Our liability in all cases shall be limited to the cost of your travel arrangements.

10) Accuracy:

Whilst reasonable care is taken to ensure that the information contained on our website is accurate, we cannot guarantee its accuracy at all times, as errors and omissions may occur.

11) Updates to this Terms & Conditions:

We reserve the right to update our Terms & Conditions from time to time. The Terms & Conditions’ updates will be posted on this page.