THE FOLLOWING TERMS AND CONDITIONS OF USE AGREEMENT (hereafter "Terms") governs your use of our web site MyGoaStay (hereafter "web site"). It is vitally important that you read the Terms carefully, as your use of the web site will automatically constitute your agreement to be legally bound by the terms and conditions set out herein. These Terms also govern your use or purchase of the products/services provided through or in connection with the web site (hereafter "services"). Each time you use our services, you acknowledge that you have read these Terms and agree to be legally bound by them. If you do not agree to be bound by these Terms, you may not use the web site(s) or the services provided by Company through its web site(s).
This website www.mygoastay.com is owned by Fern Journey (hereafter “Company”), registered as a sole trader.
The following words used in these Terms shall have the following meanings:I. “Personal Information” shall mean all data and/or information provided by and about User, including e-mail address (es), name, address, credit card, or other payment information, etc.;
The Owner or their representative shall be allowed access to inspect the property prior to your departure. They also have a right to access the property during your stay if urgent maintenance is required.
If you or any member of your group, have a medical condition or disability which may affect your holiday, please inform us before booking, so that we can recommend and arrange property or service as per your requirement. In any event, you must give us full disability or medical condition details, in writing at the time of booking.
Some facilities, activities and excursions could involve an element of risk. These activities, facilities and excursions are neither run nor controlled by us. If you wish to participate, purchase or make use of any optional activities, the contract for the provision of that activity, facility or excursion will be between you and that provider. Usually these locally paid for activities, facilities and excursions, will be subject to local law and jurisdiction.
The discretion to partake in any such activities, facilities, or excursions is entirely at your own risk. You are responsible for taking sensible precautions for your own safety and for the safety of any children or family members for whom you are responsible. Please liaise with the supplier of the facility, activity or excursion for the Terms and Conditions of your activity, facility or excursion which will govern your contract.
We cannot accept liability or pay any compensation where we are prevented from fulfilling our contractual obligations as a result of force majeure. Force majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include, but are not limited to, war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural disasters, adverse weather conditions, fire and all similar events outside our control.
In the unlikely event you should have a problem during your holiday; you must notify us immediately, either through our representative or directly to our office, so that we are able to rectify the reported issue. Once we are notified of the problem, we will investigate it immediately and will inform you of the time allowance required to rectify it.
We will not accept any complaints made after your departure, as it deprives us of the opportunity to investigate and rectify them in a timely manner. Failure to report your complaint locally, will affect your rights under this contract.
When we act as an agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot accept any liability for the accommodation itself, for any information concerning the accommodation which we pass on to you in good faith, for the performance of your contract by the accommodation provider, or for the acts or omissions of the accommodation provider, its employees, agents or suppliers or any other person or party in any way connected with the service.
Claims for compensation will only be considered where it is proven that any reported problem had a prolonged or major impact on the enjoyment of the holiday booked. Our liability in all cases shall be limited to the cost of your travel arrangements.
Whilst reasonable care is taken to ensure that the information contained on our website is accurate, we cannot guarantee its accuracy at all times, as errors and omissions may occur.
We reserve the right to update our Terms & Conditions from time to time. The Terms & Conditions’ updates will be posted on this page.